Privacy policy

Privacy Policy

Love for Humanity — Neev | लव फॉर ह्यूमैनिटी नींव
Effective Date: April 25, 2026 Last Updated: April 25, 2026

INTRODUCTION

Love for Humanity Neev ("we", "us", "our", "the Organization") is committed to protecting the privacy and personal information of every individual who visits our website, makes a donation, volunteers with us, or contacts us in any capacity.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we protect it, and what rights you have over your data.

This policy applies to all information collected through our website, donation forms, contact forms, phone calls, WhatsApp, and any other communication channel through which you interact with us.

By using our website or providing us your information, you consent to the practices described in this Privacy Policy.

WHO WE ARE

Organization Name: Love for Humanity Neev Type: Registered Non-Profit Society Location: Raipur, Chhattisgarh, India Society Reg. No.: 122202250127 PAN: AADAL1269N 12A Reg.: AADAL1269NE20221 80G Reg.: AADAL1269NF20221 CSR Reg.: CSR00080339

Contact for privacy concerns: 📞 9165417777 · 9713110676 · 9685276567 · 7415315118

WHAT INFORMATION WE COLLECT

Information You Give Us Directly

When you donate, volunteer, or contact us, you may provide:

Full Name - Receipt & communication

Phone Number - Receipt & updates

Email Address - Communication

Postal Address - 80G certificate delivery

PAN Number - 80G tax benefit compliance

Payment details - Donation processing

Message / Query - Responding to enquiry

Cause preference - Directing funds correctly

Volunteering skills - Matching to right activity

Information We Collect Automatically

When you visit our website, we may automatically collect:

IP Address — to understand visitor location and detect misuse
Browser type and device — to optimize website display
Pages visited and time spent — to improve website content
Referral source — to understand how visitors find us (e.g. Google, social media)
Cookies — small files stored on your device to improve your browsing experience

Sensitive Information

We collect PAN numbers solely for the purpose of issuing 80G tax deduction certificates as required by the Income Tax Act, 1961. This is classified as sensitive personal data under India's Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules").

We treat PAN numbers with the highest level of security and confidentiality. They are never shared with any third party except as required by law (e.g., Income Tax Department).

WHY WE USE YOUR INFORMATION

We use your personal information only for the following purposes:

For Donors:

Processing your donation and issuing a written money receipt
Generating and delivering your 80G tax deduction certificate
Informing you about the specific cause your donation was directed toward
Sending impact updates — what your donation achieved
Communicating about upcoming fundraising events or campaigns (only if you consented)

For Volunteers:

Matching your skills and availability to appropriate activities
Communicating event schedules, camp locations, and coordination details
Maintaining a record of volunteer participation

For Website Visitors:

Improving website content and user experience
Analysing which pages and causes generate most interest
Detecting and preventing fraudulent or abusive activity

For Legal Compliance:

Maintaining donation records as required under the Income Tax Act
Complying with FCRA, CSR reporting, and other applicable regulations
Responding to government or regulatory authority requests where legally required

HOW WE SHARE YOUR INFORMATION

We do not sell, rent, trade, or share your personal information with any third party for commercial purposes — ever.

Your information may be shared only in the following strictly limited circumstances:

5.1 Legal Requirements If required by Indian law, court order, or government authority (such as the Income Tax Department or Ministry of Corporate Affairs for CSR compliance), we may disclose your information to the extent legally required.

5.2 Auditors & Accountants Our registered auditors and chartered accountants may access donor records strictly for the purpose of statutory audits required under 12A registration. They are bound by professional confidentiality obligations.

5.3 Banking Partners Bank of India processes our donation transactions. Your payment information is handled directly by the bank under their own privacy policies and RBI regulations.

5.4 Your Explicit Consent If we wish to share your story, photograph, or testimonial publicly (e.g., on our website, social media, or printed material), we will always seek your explicit written or verbal consent before doing so. You may withdraw this consent at any time.

HOW WE PROTECT YOUR INFORMATION

We take the security of your personal information seriously and implement the following measures:

Donor records including PAN numbers are stored in secure, access-controlled files
Physical records are kept in locked premises accessible only to authorized office bearers
Digital records are password-protected and not stored on publicly accessible servers
We do not store complete payment card details
Only authorized office bearers (President, Secretary) have access to sensitive donor information
We periodically review our data security practices

However, please note that no method of data storage or transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

COOKIES

Our website may use cookies — small text files stored on your device — to improve your browsing experience.

Types of cookies we may use:

Essential cookies - Required for website to function properly

Analytics cookies - Understand how visitors use the website (e.g. Google Analytics)

Preference cookies - Remember your language or display preferences

We do not use cookies to track you across other websites or for advertising purposes.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain website features.

HOW LONG WE KEEP YOUR DATA

We retain your personal information for the following periods:

Donation records with PAN - 8 years - Income Tax Act requirement

80G certificates issued - 8 years - Tax compliance

Volunteer records - 3 years - Operational reference

Contact / enquiry records - 1 year - Response reference

Website analytics data - 12 months - Website improvement

General communication - 2 years - Reference and follow-up

After the applicable retention period, data is securely deleted or anonymized.

YOUR RIGHTS

Under applicable Indian law including the Information Technology Act 2000 and SPDI Rules 2011, you have the following rights regarding your personal data:

Right to Access You may request a copy of the personal information we hold about you at any time.
Right to Correction If any information we hold is inaccurate or outdated, you have the right to request correction.
Right to Withdraw Consent You may withdraw consent for promotional communications at any time by contacting us. Note: Withdrawal of consent does not affect our right to retain donation records for legal compliance purposes.
Right to Opt Out You may opt out of receiving event updates, impact reports, or fundraising messages at any time by notifying us.
Right to Deletion You may request deletion of your personal data, subject to our legal retention obligations (e.g., we are required to retain donation records for 8 years under tax law).

To exercise any of these rights, contact us at: 📞 9165417777 · 9713110676

We will respond to your request within 30 days.

CHILDREN'S PRIVACY

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18 without parental or guardian consent.

Many of our beneficiaries are children — patients, blind students, deaf children. Any photographs, stories, or information about child beneficiaries are shared only with full consent of their parents or legal guardians, and always with the purpose of creating awareness — never to expose or exploit.

If you believe we have inadvertently collected information about a child, please contact us immediately and we will delete it promptly.

THIRD-PARTY LINKS

Our website may contain links to third-party websites such as social media platforms (Facebook, Instagram, YouTube) or payment platforms. These websites have their own privacy policies, which we do not control and are not responsible for.

We encourage you to review the privacy policy of any third-party website before providing your information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

GOVERNING LAW

This Privacy Policy is governed by the laws of India, including the Information Technology Act 2000, the IT (Amendment) Act 2008, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011.

Any disputes related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Raipur, Chhattisgarh, India.